:root{--bg:#f6f4f1;--surface:#fff;--ink:#26211f;--ink-soft:#6f6660;--line:#e4ded8;--accent:#8d5a68;--accent-ink:#fff;--bubble-user:#8d5a68;--bubble-bot:#efe9e4;--ok:#4a7c59;--warn:#b0722a;--danger:#a6433d;--font-editorial:Georgia, "Times New Roman", serif}[data-surface=clinic]{--bg:#f8fafc;--surface:#fff;--ink:#0f172a;--ink-soft:#64748b;--line:#e5e7eb;--accent:#000;--accent-ink:#fff;--sidebar-bg:#0f172a;--sidebar-ink:#f8fafc;--sidebar-active-bg:#1e293b;--sidebar-active-ink:#fff}[data-surface=platform]{--bg:#0f172a;--surface:#fff;--ink:#f0ece4;--ink-soft:#c9c2b4;--line:#334155;--accent:#2563eb;--accent-ink:#fff;--sidebar-bg:#0f172a;--sidebar-ink:#f0ece4}[data-surface=platform] .card{--ink:#0f172a;--ink-soft:#475569;--line:#cbd5e1;color:var(--ink)}[data-surface=platform] form button[type=submit]{background:var(--bg);color:#fff}[data-surface=platform] .card button.secondary,[data-surface=platform] .card button.danger{color:#0f172a;background:#fff;border:1.5px solid #0f172a}[data-surface=platform] .tag.bot,[data-surface=platform] .tag.human,[data-surface=platform] .owner-pill{color:#0f172a;background:#e0f2fe;border-color:#e0f2fe}*{box-sizing:border-box;margin:0;padding:0}body{background:var(--bg);color:var(--ink);font-family:-apple-system,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:15px;line-height:1.5}h1{letter-spacing:-.01em;font-size:20px;font-weight:700}h2{font-size:16px;font-weight:600}a{color:var(--accent);text-decoration:none}.container{max-width:1200px;margin:0 auto;padding:24px 16px}.viewport-center{justify-content:center;align-items:center;min-height:100dvh;padding:24px 16px;display:flex}.admin-shell{background:var(--bg);min-height:100dvh;color:var(--ink);display:flex}.admin-content{flex:1;min-width:0}[data-surface=platform] .admin-content{background:var(--bg)}[data-surface=clinic] .admin-content{background-color:var(--bg)}.surface-shell{background:var(--bg);min-height:100dvh;color:var(--ink)}.login-split{min-height:100dvh;display:flex}.login-form-pane{background:var(--surface);flex:3;justify-content:center;align-items:center;min-width:0;display:flex}.login-form-inner{text-align:center;--ink:#0f172a;--ink-soft:#475569;--line:#cbd5e1;width:100%;max-width:392px;color:var(--ink);padding:24px 16px}.login-form-inner form{text-align:left;margin-top:20px}.login-form-inner input{border:1.5px solid var(--bg)}.login-form-footer{color:var(--ink-soft);margin-top:18px;display:block}.login-visual-pane{background:var(--bg);flex-direction:column;flex:2;min-width:0;display:flex}@media (max-width:860px){.login-visual-pane{display:none}}.login-visual-inner{flex-direction:column;flex:1;min-height:0;padding:32px;display:flex}@media (min-width:861px) and (max-width:890px){.login-visual-inner{padding:24px}}.login-visual-brand{color:#fff;flex-shrink:0;align-items:center;gap:8px;font-size:17px;font-weight:500;display:flex}.login-visual-brand svg{flex-shrink:0;width:20.4px;height:20.4px}.login-visual-copy{flex-direction:column;flex:1;align-items:center;min-height:0;display:flex}.login-visual-copy:before{content:"";flex:4}.login-visual-copy:after{content:"";flex:5}.login-visual-copy p{color:#b9c4d6;text-align:center;margin:0;font-weight:400}.login-visual-line1{font-size:24px}.login-visual-line2{margin-top:8px;font-size:16px}.login-visual-accent{font-family:var(--font-editorial);color:#fff;font-style:italic;font-weight:400}.login-visual-nowrap{white-space:nowrap}.sidebar{background:var(--sidebar-bg);width:220px;color:var(--sidebar-ink);flex-direction:column;flex-shrink:0;height:100dvh;padding:20px 12px;display:flex;position:sticky;top:0;overflow:hidden}.sidebar-brand-row{flex-shrink:0;justify-content:space-between;align-items:center;padding:0 10px 20px;display:flex}.sidebar .brand{color:var(--sidebar-ink);align-items:center;gap:8px;font-weight:700;display:flex}.sidebar .brand svg{flex-shrink:0;width:18px;height:18px}.sidebar-close{display:none}.sidebar-identity{flex-direction:column;flex-shrink:0;gap:2px;margin-bottom:16px;display:flex}.sidebar-clinic-name{color:var(--sidebar-ink);white-space:nowrap;text-overflow:ellipsis;padding:0 10px;font-size:15px;font-weight:700;overflow:hidden}.sidebar-clinic-select{width:100%;color:var(--sidebar-ink);cursor:pointer;background:#ffffff14;border:1px solid #ffffff26;border-radius:8px;flex-shrink:0;padding:6px 8px;font-size:15px;font-weight:700}.sidebar-clinic-select:hover{background:#ffffff24}.sidebar-clinic-select option{color:var(--ink);background:var(--surface)}.sidebar-bot-name{color:var(--sidebar-ink);opacity:.65;white-space:nowrap;text-overflow:ellipsis;padding:0 10px;font-size:12px;font-weight:500;overflow:hidden}.sidebar-nav{flex-direction:column;flex:1;gap:2px;min-height:0;display:flex;overflow-y:auto}.sidebar-bottom{border-top:1px solid #ffffff26;flex-direction:column;flex-shrink:0;gap:2px;margin-top:12px;padding-top:12px;display:flex}.sidebar-link{color:inherit;font:inherit;opacity:.7;text-align:left;cursor:pointer;background:0 0;border:none;border-left:3px solid #0000;border-radius:8px;align-items:center;gap:10px;width:100%;padding:9px 12px;font-size:14px;font-weight:400;display:flex}.sidebar-link svg{flex-shrink:0;width:18px;height:18px}.sidebar-link:hover{opacity:1;background:#ffffff14}.sidebar-user{align-items:center;gap:10px;padding:6px 12px;display:flex;overflow:hidden}.sidebar-user-name{color:var(--sidebar-ink);white-space:nowrap;text-overflow:ellipsis;min-width:0;font-size:13px;font-weight:600;overflow:hidden}.sidebar-user-edit{width:26px;height:26px;color:inherit;cursor:pointer;background:#ffffff24;border:none;border-radius:999px;flex-shrink:0;justify-content:center;align-items:center;padding:0;display:flex}.sidebar-user-edit svg{width:18px;height:18px}.sidebar-user-edit:hover{background:#ffffff3d}.sidebar-link.active{background:var(--sidebar-active-bg,transparent);color:var(--sidebar-active-ink,var(--accent));opacity:1;font-weight:600}[data-surface=platform] .sidebar-link.active{border-left-color:var(--accent);color:var(--accent);padding-left:9px}.sidebar-link.disabled{opacity:.5;cursor:default}.sidebar-link.disabled:hover{background:0 0}.sidebar-temp-access{flex-direction:column;gap:6px;padding:6px 12px 2px;display:flex}.sidebar-temp-access-label{color:var(--sidebar-ink);opacity:.7;font-size:12px;font-weight:500}.sidebar-temp-access-active{color:var(--sidebar-ink);opacity:.85;font-size:12px;line-height:1.4}.sidebar-temp-access-row{gap:6px;display:flex}.sidebar-temp-access button{color:var(--sidebar-ink);background:0 0;border:1px solid #ffffff40;border-radius:6px;flex:1;padding:5px 8px;font-size:12px}.sidebar-temp-access button:hover:not(:disabled){background:#ffffff1a}.sidebar-temp-access button:disabled{opacity:.5;cursor:default}.sidebar-temp-access-revoke{border-color:var(--danger);color:var(--danger)}.sidebar-temp-access-error{color:var(--danger);font-size:12px}.sidebar-soon-tag{text-transform:uppercase;letter-spacing:.03em;opacity:.75;white-space:nowrap;margin-left:auto;font-size:10px}.sidebar-toggle,.sidebar-backdrop{display:none}@media (max-width:760px){.admin-shell{display:block}.sidebar-toggle{background:var(--sidebar-bg);width:100%;color:var(--sidebar-ink);font:inherit;cursor:pointer;z-index:20;border:none;align-items:center;gap:10px;padding:14px 16px;font-weight:700;display:flex;position:sticky;top:0}.sidebar-toggle svg{width:20px;height:20px}.sidebar-close{width:44px;height:44px;color:inherit;cursor:pointer;background:0 0;border:none;border-radius:8px;flex-shrink:0;justify-content:center;align-items:center;display:flex}.sidebar-close:hover{background:#ffffff14}.sidebar-close svg{width:20px;height:20px}.sidebar{z-index:40;width:240px;transition:transform .2s;position:fixed;top:0;bottom:0;left:0;transform:translate(-100%)}.sidebar.open{transform:translate(0)}.sidebar-backdrop.open{z-index:30;background:#00000059;display:block;position:fixed;inset:0}}button,.btn{font:inherit;cursor:pointer;background:var(--accent);color:var(--accent-ink);border:none;border-radius:8px;padding:8px 14px}button.secondary{color:var(--ink);border:1px solid var(--line);background:0 0}button.danger{color:var(--danger);border:1px solid var(--danger);background:0 0}button:disabled{opacity:.5;cursor:default}button:hover:not(:disabled),.btn:hover:not(:disabled){filter:brightness(.94)}button.secondary:hover:not(:disabled){background:color-mix(in srgb, var(--accent) 12%, transparent)}button.danger:hover:not(:disabled){background:color-mix(in srgb, var(--danger) 10%, transparent)}button.compact{min-height:28px;padding:2px 7px;font-size:12px}input,textarea,select{font:inherit;border:1px solid var(--line);background:var(--surface);width:100%;color:var(--ink);border-radius:8px;padding:9px 12px;box-shadow:0 1px 2px #0000000d}input:hover,textarea:hover,select:hover{border-color:var(--accent)}input[type=time]{width:auto;padding:5px 8px}input:focus,textarea:focus,select:focus,button:focus-visible{outline:2px solid var(--accent);outline-offset:1px}.card{background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:18px;box-shadow:0 1px 2px #0000000d}table{border-collapse:collapse;width:100%;font-size:14px}th{text-align:left;color:var(--ink-soft);border-bottom:1px solid var(--line);padding:8px 10px;font-weight:600}td{border-bottom:1px solid var(--line);vertical-align:top;padding:10px}tbody tr:hover{background:color-mix(in srgb, var(--accent) 8%, transparent)}.leads-cards{flex-direction:column;gap:12px;display:flex}.lead-card{background:var(--surface);border:1px solid var(--line);border-radius:12px;flex-direction:column;gap:10px;padding:14px;display:flex;box-shadow:0 1px 2px #0000000d}.lead-card-identity{flex-direction:row;align-items:center;gap:10px;display:flex}.lead-card-avatar{background:var(--sidebar-active-bg);color:#fff;border-radius:999px;flex-shrink:0;justify-content:center;align-items:center;width:36px;height:36px;font-size:15px;font-weight:600;display:flex}.lead-card-avatar svg{width:18px;height:18px}.lead-card-identity-main{flex-direction:column;flex:1;gap:2px;min-width:0;display:flex}.lead-card-header{flex-wrap:wrap;align-items:center;gap:6px;min-width:0;display:flex}.lead-card-name{text-overflow:ellipsis;white-space:nowrap;flex:auto;min-width:0;font-size:15px;font-weight:600;overflow:hidden}.lead-card-header .tag{text-overflow:ellipsis;white-space:nowrap;flex-shrink:0;max-width:220px;overflow:hidden}.lead-card-fields{color:var(--ink-soft);border-top:1px solid var(--line);flex-flow:wrap;align-items:center;gap:6px 14px;padding-top:10px;font-size:13px;display:flex}.lead-card-chip{align-items:center;gap:5px;min-width:0;display:inline-flex}.lead-card-chip svg{opacity:.75;flex-shrink:0;width:15px;height:15px}.lead-card-chip svg.icon-whatsapp{opacity:1;color:#25d366;width:20px;height:20px}.lead-card-chip a{align-items:center;gap:5px;min-width:0;display:inline-flex}.lead-card-chip span{text-overflow:ellipsis;white-space:nowrap;max-width:160px;overflow:hidden}.lead-card-chip a:hover{text-decoration:underline}.lead-card-actions{border-top:1px solid var(--line);align-items:center;gap:10px;padding-top:10px;display:flex}.lead-card-actions label{flex-shrink:0}.lead-card-actions select{flex:1;min-width:0}.lead-card-menu-wrap{flex-shrink:0;position:relative}.lead-card-menu-trigger{width:32px;height:32px;color:var(--ink-soft);border:1px solid var(--line);cursor:pointer;background:0 0;border-radius:8px;flex-shrink:0;justify-content:center;align-items:center;padding:0;display:flex}.lead-card-menu-trigger:hover{background:color-mix(in srgb, var(--accent) 8%, transparent)}.lead-card-menu-trigger svg{width:16px;height:16px}.lead-card-menu{z-index:5;background:var(--surface);border:1px solid var(--line);border-radius:10px;flex-direction:column;gap:6px;min-width:170px;padding:8px;display:flex;position:absolute;top:calc(100% + 6px);right:0;box-shadow:0 4px 14px #00000024}.lead-card-menu button{width:100%}.lead-card-delete{background:var(--sidebar-active-bg);color:#fff;border:1px solid var(--sidebar-active-bg)}.lead-card-identity.clickable,.lead-card-fields.clickable{border:1px solid var(--line);background:color-mix(in srgb, var(--accent) 4%, var(--surface));border-radius:10px;padding:10px}.lead-card-identity.clickable:hover,.lead-card-fields.clickable:hover{background:color-mix(in srgb, var(--accent) 8%, var(--surface))}.lead-card-open-hint{color:var(--accent);align-items:center;gap:4px;margin-left:auto;font-size:13px;font-weight:600;display:inline-flex}.lead-card-open-hint svg{flex-shrink:0;width:20px;height:20px}@media (min-width:641px){.lead-card{flex-direction:row;align-items:center;gap:24px}.lead-card-identity{flex-shrink:0;min-width:200px;max-width:230px}.lead-card-fields{border-top:none;flex:1;gap:6px 20px;padding-top:0}.lead-card-identity.clickable,.lead-card-fields.clickable{background:0 0;border:none;border-radius:8px;padding:0}.lead-card-open-hint{color:var(--ink-soft);font-size:inherit;font-weight:400}.lead-card-open-hint svg{opacity:.6;width:16px;height:16px}.lead-card-open-hint-text{display:none}.lead-card-actions{border-top:none;flex-shrink:0;padding-top:0}}@media (min-width:900px){.lead-card-identity{width:380px;max-width:none}.lead-card-name{flex:0 0 150px;width:150px;min-width:0}.lead-card-header .tag{max-width:178px}}.clinics-table{table-layout:fixed}.truncate-cell{text-overflow:ellipsis;white-space:nowrap;min-width:0;display:block;overflow:hidden}.owner-cell{flex-wrap:nowrap;align-items:center;gap:4px;display:flex;overflow:hidden}.owner-cell .truncate-cell{flex:1}code{background:color-mix(in srgb, var(--ink) 6%, var(--surface));border:1px solid var(--line);border-radius:6px;padding:2px 6px;font-family:ui-monospace,SFMono-Regular,Consolas,Liberation Mono,Menlo,monospace;font-size:12px}.tag{border:1px solid var(--line);color:var(--ink-soft);vertical-align:middle;border-radius:999px;padding:2px 8px;font-size:12px;display:inline-block}.tag.human{color:#8a591f;background:color-mix(in srgb, var(--warn) 14%, transparent);border-color:#8a591f;font-weight:600}.tag.bot{color:#3a6146;background:color-mix(in srgb, var(--ok) 14%, transparent);border-color:#3a6146;font-weight:600}.tag.warn{color:#8a591f;background:color-mix(in srgb, var(--warn) 14%, transparent);border-color:#8a591f;font-weight:600}.tag.sm{padding:2px 7px;font-size:11px}.lead-card.needs-attention,.conv-item.needs-attention{border-left:3px solid #8a591f;border-top-left-radius:0;border-bottom-left-radius:0}.attention-label{color:var(--ink-soft);white-space:nowrap;align-items:center;gap:4px;font-size:12px;display:inline-flex}.attention-icon{width:14px;height:14px;color:var(--warn);flex-shrink:0}.owner-pill{background:color-mix(in srgb, var(--accent) 18%, transparent);color:var(--accent);border-radius:999px;align-items:center;margin-left:6px;padding:2px 8px;font-size:11px;font-weight:600;display:inline-flex}.chat-shell{background:var(--surface);border:1px solid var(--line);border-radius:16px;flex-direction:column;width:100%;max-width:420px;height:min(680px,100vh - 64px);margin:0 auto;display:flex;overflow:hidden}.chat-head{background:var(--accent);color:#fff;padding:14px 18px}.chat-head small{opacity:.85;font-weight:400;display:block}.chat-back{color:#fff;background:#ffffff2e;border-radius:999px;align-items:center;gap:4px;width:fit-content;margin-bottom:8px;padding:4px 10px;font-size:13px;font-weight:600;display:flex}.chat-back:hover{background:#ffffff4d}.chat-body{flex-direction:column;flex:1;gap:8px;padding:16px;display:flex;overflow-y:auto}.bubble{white-space:pre-wrap;word-wrap:break-word;border-radius:14px;max-width:80%;padding:9px 13px;font-size:14px}.bubble.user{background:var(--bubble-user);color:#fff;border-bottom-right-radius:4px;align-self:flex-end}.bubble.bot{background:var(--bubble-bot);border-bottom-left-radius:4px;align-self:flex-start}.bubble.human_advisor{background:#e3ecf5;border-bottom-left-radius:4px;align-self:flex-start}.bubble .who{color:var(--ink-soft);margin-bottom:2px;font-size:11px;display:block}.chat-input{border-top:1px solid var(--line);gap:8px;padding:12px;display:flex}.consent-note{color:var(--ink-soft);text-align:center;padding:0 14px 10px;font-size:11px;line-height:1.35;display:block}.msg-list{flex-direction:column;gap:8px;max-height:420px;padding:4px;display:flex;overflow-y:auto}.msg-list .bubble.user{background:var(--surface);color:var(--ink);border:1px solid var(--line)}.msg-list .bubble.bot{background:var(--accent);color:var(--accent-ink);border:1.5px solid #ffffff26}.msg-list .bubble.human_advisor{background:var(--ink);color:var(--accent-ink)}.msg-list .bubble.bot .who,.msg-list .bubble.human_advisor .who{color:var(--accent-ink);opacity:.8}.grid-2{grid-template-columns:300px 1fr;gap:16px;display:grid}@media (max-width:760px){.grid-2{grid-template-columns:1fr}}.grid-even{grid-template-columns:1fr 1fr;gap:16px;display:grid}@media (max-width:760px){.grid-even{grid-template-columns:1fr}}@media (max-width:480px){.chat-viewport{padding:0}.chat-shell{border-left:none;border-right:none;border-radius:0;max-width:none;height:100dvh;margin:0}.bubble{max-width:88%}.container{padding:16px 10px}.card{padding:12px}table{font-size:13px}th,td{padding:6px}.msg-list{max-height:50dvh}.row>input{min-width:0}}.conv-item{border:1px solid var(--line);cursor:pointer;background:var(--surface);text-align:left;width:100%;color:var(--ink);border-radius:10px;padding:10px 12px}.conv-item:hover{border-color:var(--accent)}.conv-item.active{border-color:var(--accent);background:color-mix(in srgb, var(--accent) 14%, var(--surface))}.muted{color:var(--ink-soft);font-size:13px}.realtime-status-banner{background:color-mix(in srgb, var(--warn) 10%, var(--surface));border:1px solid color-mix(in srgb, var(--warn) 35%, var(--line));color:var(--ink-soft);border-radius:8px;align-items:center;gap:8px;margin-bottom:4px;padding:8px 12px;font-size:13px;display:flex}.realtime-status-banner svg{color:#8a591f;flex-shrink:0;width:16px;height:16px}.realtime-status-banner button{margin-left:auto}.health-sev-critical{color:var(--danger)}.health-sev-warning{color:var(--warn)}.health-sev-info{color:var(--ok)}.health-stat-icon,.health-history-icon{display:inline-flex}.health-stat-icon svg,.health-history-icon svg{flex-shrink:0;width:18px;height:18px}.health-stat-head{align-items:center;gap:8px;display:flex}.health-history-row{border-bottom:1px solid var(--line);align-items:flex-start;gap:10px;padding:10px 0;display:flex}.health-history-row:last-child{border-bottom:none}.health-history-icon{margin-top:2px}.stat-grid .health-stat-static:hover{background-color:var(--surface);transform:none}.stat-grid{grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:12px;display:grid}.stat-grid .card{transition:transform .15s,background-color .15s}.stat-grid .card:hover{background-color:color-mix(in srgb, var(--accent) 6%, var(--surface));transform:scale(1.02)}.stat{flex-direction:column;gap:4px;display:flex}.stat-value{letter-spacing:-.02em;font-size:26px;font-weight:700}.bar-row{grid-template-columns:minmax(140px,45%) 1fr 32px;align-items:center;gap:10px;display:grid}.bar-label{color:var(--ink-soft);overflow-wrap:anywhere;font-size:13px}.bar-track{background:var(--bg);border-radius:4px;height:10px;overflow:hidden}.bar-fill{background:var(--accent);border-radius:4px;min-width:4px;height:100%;display:block}.bar-value{text-align:right;font-size:13px;font-weight:600}.spark{align-items:flex-end;gap:4px;height:90px;display:flex}.spark-col{flex:1;align-items:flex-end;height:100%;display:flex}.spark-bar{background:var(--accent);border-radius:4px 4px 0 0;width:100%}.stack{flex-direction:column;gap:12px;display:flex}.hours-day{border-bottom:1px solid var(--line)}.hours-day:last-of-type{border-bottom:none}.hours-day-header{width:100%;font:inherit;text-align:left;cursor:pointer;color:var(--ink);background:0 0;border:none;align-items:center;gap:10px;padding:10px 0;display:flex}.hours-day-header:hover{background:color-mix(in srgb, var(--accent) 6%, transparent)}.hours-day-chevron{color:var(--ink-soft);transition:transform .15s;display:inline-block}.hours-day-header[aria-expanded=true] .hours-day-chevron{transform:rotate(90deg)}.hours-day-name{flex-shrink:0;width:90px;font-weight:600}.hours-day-body{padding:4px 0 12px 24px}.conv-group{margin-bottom:4px}.conv-group-header{padding:8px 4px}.conv-group-name{flex:1;font-weight:600}.uppercase{text-transform:uppercase;font-size:.82em}.capitalize-first:first-letter{text-transform:uppercase}.row{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.lead-detail-card{width:100%;max-width:640px;max-height:90dvh;overflow-y:auto}.lead-detail-top,.lead-detail-bottom{display:contents}@media (min-width:768px){.card.lead-detail-card{grid-template:"header header""top conversation"".conversation"1fr"bottom conversation"/300px 1fr;gap:12px 24px;max-width:900px;height:min(640px,85dvh);max-height:none;display:grid;overflow:hidden}.lead-detail-header{grid-area:header}.lead-detail-top{flex-direction:column;grid-area:top;gap:12px;display:flex}.lead-detail-bottom{flex-direction:column;grid-area:bottom;gap:12px;display:flex}.lead-detail-conversation{grid-area:conversation;min-height:0;overflow:hidden}.lead-detail-conversation .msg-list{flex:1;min-height:0;max-height:none}}